As we face constantly changing circumstances relating to the COVID-19 health crisis, we would like to take this opportunity to update our valued clients.
Firstly, are you okay?
First and foremost, we’d like to acknowledge that everybody is experiencing unprecedented challenges and we hope that you and your family are doing okay. We want to assure you that if you have any concerns at all regarding your dental health or dental procedures, our team will be here to help you in any way we can. You can call us at our practice on 5540 7422, or email us at firstname.lastname@example.org.
We remain open for emergencies and limited procedures
Our Federal Government announced a level 3 restriction on dental services starting Thursday (26/3/20) night. Every Dentist is aware of protocols and procedures they are allowed to carry out, and those that they will defer under these guidelines. Each case will need to be reviewed individually. This will ensure that we are able to attend to emergencies, as we want to avoid toothaches crowding the medical services, especially at this time. So, for now, we remain open (by appointment only) and have allocated sufficient time to treat any emergencies as needed.
Do you already have an appointment scheduled?
Our staff will contact you if you already have an appointment to discuss your circumstance. We encourage you to contact us, if you have any questions or concerns.
You or anyone you know need not remain in pain or discomfort with a tooth problem! And we want to avoid you going to the doctors or hospitals unnecessarily.
Speak with our staff who are here to help you and at the very least, get you out of pain. We can organise x-rays, scripts and, if needed, see you at our practice for treatment, as determined by staff on a case-by-case basis.
Don’t forget you can book online. If an emergency occurs in the middle of the night, you may want to book online via our website.
Your safety and the safety of our staff is our prime concern
During these times of uncertainty and concern, we’d like to assure you that all our staff are trained and required to comply with strict infection control policies and procedures in all of our daily work (even before COVID-19).
We have made the recommended changes for additional precautions in this particular instance.
What you can do
If you are ill, please advise us when you call. The dentist will know how best to manage your emergency in such a circumstance.
If you are not requiring urgent treatment, and have no other concerns at present, please call us to discuss any existing appointments you have booked in.
We know how important preventative measures are in maintaining good dental health. However, if you do not have any pressing concerns, you can defer your appointments until a later date. You can also call or email us if you’re unsure about anything or would like to address any concerns. When COVID-19 starts to get behind us, we will continue to notify you about your regular due dates for check-ups and cleans.
Keep up your good dental hygiene of brushing and flossing after every meal! This is most important to do in order to maintain good dental health and avoid preventable tooth decay, especially if you cannot see your dentist regularly. Whilst staying at home, you may be snacking more often and eating more sweet food, etc. Try and keep your snacking and sweet foods to meal times and follow your dentist’s repeated instruction of flossing and brushing after every meal!
Please take care of yourself and each other. We hope to see you in the very near future!